646-230 Exam
Advanced Unified Communications AM
科目編號：646-230
科目名稱：Advanced Unified Communications AM
時間：60分鐘（50 – 55題）
可用語言：英語和日語
Passquick考古題價格：
646-230 考試是 Cisco 公司的 Advanced Unified Communications AM 認證考試官方代號，Advanced Unified Communications AM 認證作為全球IT領域專家 Cisco 熱門認證之一，是許多大中IT企業選擇人才標準的必備條件。
Cisco 646-230考試說明：
The 646-230 AUCAM Advanced Unified Communications AM exam test a candidate’s knowledge of the skills needed by an account manager to articulate an advanced Cisco Unified Communications solution to an enterprise customer.
Cisco 646-230考試內容：
Develop business requirements for a Unified Communications customer
Qualify an opportunity with a customer
Identify key customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify customer needs/pain points from responses to probing questions
Identify appropriate responses to typical customer objections
Identify the lifecycle services required to support solution deployment and management
Identify the individuals influencing the product decision-making process
Describe typical legacy integration/migration
Describe the value of convergance in Cisco Unified Communications solutions
Describe the benefits of a converged solution in a customer environment.
Describe the market trends pushing converged solutions
Describe how solutions can leverage customers’ existing infrastructure
Describe how solutions can simplify customers’ operations
Describe the capabilities of Unified Communications solutions
Describe the positioning of various UC Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager.
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Applications (Messaging, Conferencing, Contact Center, Video, Emergency Responder, etc.)
Identify Unified Communications Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified Communications Solution
Identify appropriate Cisco UC add-on solutions (Collaboration, Mobility, Contact Center, Presence)
Describe the value propositions of Unified Communications solutions
Describe how UC solutions can increase employee productivity
Describe how Cisco Unified Communications improves customer responsiveness
Describe how Cisco Unified Communications can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications solution
Identify the unique advantages of Cisco’s solutions over the competition — converged infrastructure, network services, etc.
Describe the Account Management resources for selling Cisco Unified Communications Solutions
Describe the Cisco resources available to assist in the sales cycle (Sales Central on PEC and PDI Helpdesk, ROI Calculator, etc.)
Cisco 646-230考古題：
11. An account manager requires an easy-to-use, web-enabled tool to demonstrate to a prospective customer the
benefits of a converged network in terms of productivity enhancements and real estate savings. What should the
account manager use?
A. Cisco ROI analysis
B. Cisco CNIC
C. business case from the industry of the prospect
D. customized hurdle rate analysis
Answer: B
12. Cisco Unified Communications Manager Express would be most appropriate for which potential customer?
A. an organization that needs to support a large number of teleworkers
B. a global organization with many offices around the world
C. an organization with several regional and branch offices
D. a small organization with approximately 100 employees
Answer: D
13. Which sales tool provides a Microsoft Excel spreadsheet to calculate cost savings that can be realized from a
Cisco Unified Communication implementation?
A. Cisco CNIC
B. Cisco ROI methodology
C. needs-based competitive differentiator
D. computer telephony integration analyzer
Answer: B
14. Which two products enable SMBs and enterprise branch offices to use Cisco Unity Express to integrate voice
mail and auto-attendant services in a cost-effective manner? (Choose two.)
A. Cisco 800 Series Integrated Services Routers
B. Cisco 2800 Series Integrated Services Routers
C. Cisco 3800 Series Integrated Services Routers
D. Cisco Catalyst 3560 Series
Answer: BC
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